Return & Refund Policy

Welcome to Apex Gulf. We are committed to providing quality products and excellent customer service. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with all original packaging, tags, accessories, and documentation.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

Returns will not be accepted for:

• Products that have been used, damaged, altered, or misused by the customer.

• Items returned without original packaging or missing accessories.

• Personalized, customized, or made-to-order products.

• Clearance, promotional, or final-sale items, unless defective.

• Hygiene-sensitive products once opened or used.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To facilitate a prompt resolution, customers may be required to provide photographs or videos showing the issue.

Upon verification, we will arrange a replacement, exchange, or refund as appropriate.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be processed within 7–14 business days.

• Refunds will be issued through the original payment method whenever possible.

• Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Exchange Policy

Exchanges are available for eligible items that are defective, damaged, or incorrectly supplied, subject to stock availability.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

• We recommend using a trackable shipping service, as Apex Gulf cannot be held responsible for items lost during return transit.

Order Cancellation

Orders may be canceled before shipment. Once an order has been dispatched, cancellation requests cannot be guaranteed and the order will be subject to the return process outlined in this policy.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Apex Gulf
📞 0332-7413549
📧 apexgulf787@gmail.com

Apex Gulf reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Continued use of our services constitutes acceptance of this policy.